New Poster
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10 Messages
Do I get a credit for all Xfinity Services down from Noon till 10 PM yesterday
There was a complete Xfinity outage yesterday that was reported. My cable, internet, etc. was down completely. (This is why it's good to have a cellphone with a different carrier). I would like like to know if I am going to get a credit for ten hours of downtime.
Accepted Solution
EG
Expert
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109.6K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Accepted Solution
XfinityAmira
Official Employee
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4K Messages
2 years ago
Hello @borisj, thanks for taking the time to reach out to our Digital Care Team. We value you being a customer with us, and I am sorry to hear that your service was down yesterday. I definitely understand the need to have a credit applied for the time you were without service, and my team can help.
Please send us a Direct Message to best assist you.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Also, @EG, thanks for moving the post, we appreciate you!
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EG
Expert
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109.6K Messages
2 years ago
@XfinityAmira
Quite welcome Amira !
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