Visitor
•
2 Messages
Do better.
This has been one of the most frustrating, exhausting, and unacceptable customer service experiences imaginable. No grieving spouse should have to fight a corporation for months just to keep a phone number they've had for nearly half a century.
Xfinity, you should be embarrassed. Your systems are broken, your customer service has failed, and your inability to help a loyal customer during one of the hardest periods of his life is inexcusable.
All my father wants is for someone with the authority and competence to fix this problem. It shouldn't take public posts, endless phone calls, and dozens of hours just to get basic customer service.
Do better.
XfinityRay
Official Employee
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3.9K Messages
19 hours ago
Hello, @Digital_Matrix. I am sorry to hear about the loss of your family member. Our condolences go out to you and your family. We are glad to look further investigate this and help. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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