Do Better Xfinity

I am extremely disappointed with Xfinity and the ongoing customer service experience we’ve had. At this point, it feels like no one knows what they are doing and customers are constantly being given the runaround.

Last week I was trying to take advantage of a promotion for $300 off a watch—something I was excited about and planning to use for my daughter’s birthday. I called on the 9th, got the details, and asked for a callback the next day to finalize everything because I still needed to confirm with my husband. I was assured this would be fine.

No one ever called me back.

I was aware the promotion technically ended on the 10th, but when I originally activated the promo code it clearly stated it was valid through June 15. Because of that, I wasn’t overly concerned when I called back on the 11th (just one day after the “end” date). At that point, I was told there was nothing they could do.

I then went into the store yesterday before the promo code expired according to what I had been shown, hoping to resolve it in person, and again—nothing could be done.

I am beyond frustrated and honestly disappointed. I planned this specifically for my daughter’s birthday, and instead I’ve wasted hours being bounced between phone calls and in-store visits with zero resolution.

This is not the first time we’ve had issues like this with Xfinity, but it may be the last. At this point, we are seriously considering taking our business elsewhere.