Do any REAL people actually work here? Unreliable refuse to pay full bill

user_3zwu92 Good morning! We appreciate you taking the time out of your day to reach out to our Xfinity Forum Team regarding your services. It's important to have reliable services, especially these days when we rely on them for so much. I myself work from home as well, so I completely understand where you are coming from. I'd be delighted to take a look into your services, and provide any additional details or what the next best step is going to be. Can you please send a Direct Message with your name, and service address?

 

Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it