1 Message
Do any humans work at the company any more
I have been trying to get hold of a person for over twenty four hours. When I finslly did get hold of 1 person i was told they needed to call me back but I never got the call back.I needed to resolve my issues. I lost all service at my house and your ai system is horrendous. It promises call backs and then sends a text saying the call back won't happen due to errors in your system. It tells me my cable is working fine.And all my services including internet are out. The hold time to get a human was over an hour and it kept hanging up on me. Now I'm being told my only option by the ai is an appt four days out which is unacceptable and no troubleshooting has been done by the company yet. As much as you gouge your clients you would think that you guys would try to do some technical or customer support. How do I get a human.
XfinityJamesC
Official Employee
•
2.1K Messages
10 months ago
Greetings, @russeljv! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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