Visitor
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1 Message
DMCA repeat infringer policy
Hello!
I've received a DMCA repeat infringer policy notice email but I haven't downloaded the movie (NOPE). It says it was on 2022-10-24T15:23:13Z but I was working at that time. I also did a search of the IP address they listed as the device that downloaded the file. The location was in New Jersey but I'm in Chicago.
Also, a friend that regularly visits my place got the same email but it listed a different day and time 2022-10-17T03:14:19Z and that IP address was in another location, different from their home and mine.
Not sure what to do here. Any help or info would be great.
Thanks
CCErika
Problem Solver
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339 Messages
2 years ago
Hey edwin_c-82,
Thank you for reaching out to us on our forums! For any disputes or concerns with the DMCA notifications, we have a designated group who love to hear from you about this matter and look further into this for you. They are the Comcast Security Assurance team. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud, and other security issues. You may reach them by calling: 1-866-947-8572 or you can email abuse@comcast.net and attach all evidence you can provide us to support the investigation. Please let me know if you find this information useful, we are here 24/7 for you.
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smithdb
Contributor
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21 Messages
2 years ago
1. Key word is "alleged." It is false.
2. I had a Comcast technician on the phone with me and was connected to my service while alerts were arriving. He confirmed the cliams on those allegations to be false. He was watching my network traffic and the very time of the allegations.
3. The party making the accusation has no contact information. It clearly shows a "noreply" email address.
4. I have scoured my devices for the files, the program, ... and they do not exist on my equipment.
5. I had changed my wifi name, hidden it, and changed the password (yes to a long and complex one) several times.
6. I have reviewed my logs for any unauthorized devices at the alleged time.
7. During another alerting time, we were on vacation and I had the network equipment plus other entire circuits in the house turned off. Kind of hard to download if the cable modem has no power.
8. IP address can be spoofed.
9. MAC address can be spoofed.
10. I have requested info on the appeal process. Comcast has none!!!
11. I have requested manager call more than once. None have called.
12. The alleging party provides an IP, a file name, and BitTorrent. That is not really detailed nor evidence (see 8 & 9).
13. I contacted you on March 24, 2021. No reponse. I have many dates of attempted contact where I could not get through or no response.
14. Spring 2020 I had constant intermitent issues. Was contacting tech support quite a bit. Shortly after that, recieved a lot of the DMCA alerts. Did you check if the line was hijacked or other? No.
If one cannot confront the accuser, why are you accepting this and assuming legitimacy. I have requested the appeal process. You dont have one. You script read and tell me to contact the accuser. How? There is no contact info. You are not providing customer service by not listening, to even your own technicians. In addition, you have this "security department" that appears to be challeged to listen and lacks technical skills.
The woman I spoke with today indicated the file has not been deleted and the copyright owner can see it. Uh, no they can't...they do not have an account on my device nor do I have anonymous access. One of several issues with her engagement today.
It is irresponsible to not validate claims, minimally when challenged. It is irresponsible to not have an appeal process. It is poor service to not respo d to customers.
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