3 Messages
DMCA Notices
Since yesterday, I received email notifications containing a DMCA notice from XFinity due to my sons use of his computer. After reading the emails I had him delete the files in question including the app used to download.
Now that these steps have been taken, are there any more steps that I need to take in order to remain good?
Accepted Solution
XfinityVianney
Official Employee
•
2.1K Messages
1 year ago
Hi, @user_qdptzg. Thank you for reaching out and being proactive on your end. We appreciate all your efforts so far. Once you follow any steps/instructions listed, you will be good to go. You can visit this link https://www.xfinity.com/support/articles/comcast-dmca-compliance-policy to learn more about the notice and how to prevent any future alerts. You can also contact us at 1-877-842-2112 if you have any questions or concerns related to our DMCA Policy and the Repeat Infringer Policy. The hours of our Customer Security Assurance Department are 6:00 AM to 2:00 AM ET, seven days a week.
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XfinityVianney
Official Employee
•
2.1K Messages
1 year ago
In that case, I would certainly reach out to the Customer Security Assurance Department directly. They handle these requests and can discuss/suggest the next best steps if you do receive multiple notices/alerts. @user_qdptzg
1