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user_qdptzg
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3 Messages

Wednesday, January 17th, 2024 9:45 PM

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DMCA Notices

Since yesterday, I received email notifications containing a DMCA notice from XFinity due to my sons use of his computer. After reading the emails I had him delete the files in question including the app used to download.

Now that these steps have been taken, are there any more steps that I need to take in order to remain good? 

Question

 • 

Updated 

1 year ago

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Accepted Solution

XfinityVianney

Official Employee

 • 

2.1K Messages

1 year ago

Hi, @user_qdptzg. Thank you for reaching out and being proactive on your end. We appreciate all your efforts so far. Once you follow any steps/instructions listed, you will be good to go. You can visit this link https://www.xfinity.com/support/articles/comcast-dmca-compliance-policy  to learn more about the notice and how to prevent any future alerts. You can also contact us at 1-877-842-2112 if you have any questions or concerns related to our DMCA Policy and the Repeat Infringer Policy. The hours of our Customer Security Assurance Department are 6:00 AM to 2:00 AM ET, seven days a week. 

2

user_qdptzg

3 Messages

What can I do if I still get notices from the day prior as I have continued to receive notifications today from yesterday? I want to avoid issues. Thank you.

1 year ago

0

XfinityVianney

Official Employee

 • 

2.1K Messages

They do have an email option for some issues/tickets. For this specific scenario, I don't see they have an intake email listed. The phone call appears to be the best route at this time. You can visit and save their website for future reference https://internetsecurity.xfinity.com/help/report-abuse. @user_qdptzg

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityVianney

Official Employee

 • 

2.1K Messages

1 year ago

In that case, I would certainly reach out to the Customer Security Assurance Department directly. They handle these requests and can discuss/suggest the next best steps if you do receive multiple notices/alerts. @user_qdptzg

1

user_qdptzg

3 Messages

@XfinityVianney​ 

Thank you for your response. Do they have an email? 

1 year ago

0

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