Dm Xfinity support

Good afternoon user_f4e1cb! Hope the move to the new address went smoothly, and thank you for bringing us with you! Appreciate you waiting the 48 hours and reaching out! I will be more than happy to assist you with this, and thanks for reaching out through our Xfinity Forums Community. I will need some additional information to assist further. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
  The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window and press Enter to send it.