DM assistance

Ok well I will write what I wrote in the letter just not transcript and the email confirmation. 

To whom it may concern, 

I do not feel I am responsible for the bill of xxx.xx. There are 2 reasons I feel this way. 

1.) Is because I revised my account hold on 12/16 before it was to expire on 12/19. Your system allowed me to extend it to 3/14/26. If I was ineligible then why wasn’t there blackout dates until I was. There were blackout dates after the 14th so that seems to be an issue with your system. 

2.) Is because your customer service for 2 1/2 months said the problem would be resolved which it was not. And I was also told that my cable would not be suspended for non payment. Which it was on March 8th. 

By the way, the ticket still isn’t closed or at least I haven’t received an email or text that it was. 

And for being a “valued” customer for 40 years this is not how I feel a customer of any length should be treated. 

Above is the letter I sent minus the transcript and the confirmation. 

Thanks for clarifying, @user_efb0vd. I'd like to do everything I can to assist with your billing concern. Please send a direct message including your full name and service address, and we can get started anytime.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

I would like to DM you but it won’t let me. I’m signed in but there isn’t any icon would I have to do it on the computer or iPad? Since there isn’t anything on the iPhone. 

Could you try using a different web-browser, user_efb0vd?

Ok I will try that.  Thanks