Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to do so, it could possibly be ignored.
Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee.
Hey there, @user_bddgoa! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. We would be happy to assist with any questions/concerns, can you share with us some details of what you are having?
I am trying to transfer ownership of an existing account to a new tenant, so that there is minimal interruption of service. Nobody has died or is moving, which it seems are the only options the phone bots understand.
user_bddgoa Thanks for sharing! We can help. I see you already sent your information privately. We'll continue via DM.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Again
Expert
•
31.1K Messages
4 months ago
@user_bddgoa
0
XfinityAdrienne
Official Employee
•
1K Messages
4 months ago
Hey there, @user_bddgoa! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. We would be happy to assist with any questions/concerns, can you share with us some details of what you are having?
2
0