Regular Visitor
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9 Messages
Distribution box at road got run over
The cable internet distribution box at the road got run over by an idiot who backed over it when trying to turn around. It cut the cable and so internet is out. Contacting customer support was a nightmare and I finally got a representative in another country who scheduled an appointment that days away. This is Comcast Xfinity's own distribution box at the road. Can they not fix it within a day? Do I have go days without my service and then miss work to meet a service technician for this?
XfinityLinda
Official Employee
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1.8K Messages
8 months ago
Oh, no! Sorry to hear what happened to your services, @jsavga. This would be very frustrating for me as well. You have the right team for assistance with this. We'll need to access your account, and get a ticket opened for you. To get started, please send us a Direct Message with your full name and address. We look forward to your message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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