1 Message

Thu, Oct 28, 2021 12:48 PM


We were promised an extension until the Nov8 2021. Our service I off already. We are tired of the lies Comcast has done, the rude agents, an problems with the service




91.5K Messages

3 m ago

The concern is not "Channels And Programming" related. Thread moved here to the proper help section, and for greater exposure to actual Comcast employees for assistance. 


Official Employee


2.6K Messages

3 m ago

Hello @user_2bef24, thanks for reaching out on our Forums page concerning your payment extension. I apologize for your experience with us over the phone, and the problems you have been running into with your service. We definitely want to get your account pulled up so that we can further look into these concerns for you. To best assist you, please send us a Private Direct Message. 


Here are the detailed steps to Direct Message us: 

 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message


Thank you @EG for moving the post, very much appreciated! 


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