Visitor
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1 Message
Disruption to service over a week after “planned service update in neighborhood”
I have been experiencing service connectivity issues for over a week since we got a “scheduled planned maintenance update” over a week ago. We have had 3 technicians, 1 new modem and still having the same issues. I have been on countless calls with customer service any without reliable internet service for most of the last 6 days. Why can’t someone find out what the real issue is and how this planned maintenance in my neighborhood has affected my service and this my ability to work?
XfinityRaf
Official Employee
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1.2K Messages
5 hours ago
Good afternoon @user_lqpsjo. I can look into what may be causing your internet issues, and also see if I have any further information about your upcoming planned maintenance. If you could send our team a direct message with your full name and full address, we can begin.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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