Disruption of Cable Service by "upgrades" after hours with minimal ability to resolve X finity created issues

We have had disruption of our TV service at an increasing rate since June of this year.  In July due to the escalating cost of both cable and "apps" where programming shifts to streaming occur, made changes to my cable. The agent apparently got the cost down but ignored the 2nd box I had which required hours of issue resolution.  The cost went down only to rebound the next month.  On 08.28.2024 at 12 am had problems with reception so did system refresh.  Would not reconnect and message I got was Sorry we are having some trouble. Restarting your box can resolve common problems, so started restart.  No resolution.6

Between 12:30 am and 1:30 am, tried Xfinity assistant (use less) then call to a Tier 1 agent who stated all working on her end and set up refreshes but still no improvement.

1:40 am said she would set up a "self soothe" process to autocorrect and when I asked  how long she said 4 HOURS.

At 5:45 am still no resolution so began calling.  Had to yet again for the 3rd time unplug my cable box and then restart -- same issue.  Then the x finity assist did a Refresh which FAILED. Texted me at 6:14 am a technician would call.

At 6:17 am agent from tier 1 (not technical support) called and had to review my account again -- said because I have an open ticket I had to wait until business hours 9 am for technical support.  I have been a long time xfinity user but this is getting ridiculous. The lack of consistency, easy to obtain support is a huge issue and the local upgrades are making it worse.  What can be done.