Visitor

 • 

1 Message

09/18/2026 1:57 AM

Disrespectful Representatives

Two representatives of Xfinity made a visit at my apartment complex today. They seemed happy to speak with many of the residents about Xfinity’s service. They were particularly cordial to the white residents of the complex. Unfortunately, they did not extend the same courtesy to my wife, who is black. My wife walked by three times throughout the morning. Each time, she found the reps hastily looked down at their phones and turned their backs to her rather than extend the same quality of service they granted to other customers. My wife and I are both fuming, and are both disgusted at this behavior and at Xfinity for employing such disrespectful representatives. Unfortunately, I can’t seem to find a place to submit a detailed complaint, so I’ve come here. Is there a direct line to raise this issue with Xfinity and provide greater detail on the complaint? I hope Xfinity is a company that will take this kind of thing seriously. Otherwise I’ll have to cancel my service and advise anyone I can to avoid the company in the future.

Oldest First
Selected Oldest First

Official Employee

 • 

3.6K Messages

7 hours ago

 

user_ffyr92 Thanks for reaching out to us here on Forums for assistance with getting your feedback to us about a recent experience with our reps in your area. The behavior you mentioned certainly isn't something we condone, and I would be happy to take the feed back you provide to report it up. If you wish to provide it yourself at anytime for any reason as well this link is where anyone can provide it to us as well https://collect.iperceptions.com/?lID=1&rn=123531&pID=1&hs1=102214&hs2=91787&siteID=1&referrer=Link&sdfc=03b756c0-123531-0dcbb1db-cd59-44d5-8c25-4e78d3da0dac&source=91787&destination=commentcard&width=680&height=750&AspxAutoDetectCookieSupport=1. We always appreciate any and all feedback at anytime. I'll need some personal information, and a few more details to get the feed back submitted for you in a DM please. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

forum icon

New to the Community?

Start Here