Disrespected

To Whom It May Concern,

I am writing to file a formal complaint regarding the conduct of a manager named Bret at your Xfinity store located in River Park in Fresno, CA.

During my recent visit to the store, I was met with behavior that I felt was unprofessional and dismissive. Bret displayed a rude attitude, showed no concern for my issue, and made no effort to assist or engage in resolving the matter. Throughout our interaction, he repeatedly responded with “mhmm” noises while I was speaking, rather than communicating respectfully or offering support. His demeanor reflected a lack of customer service, interest, or willingness to help.

This experience left me feeling disrespected and frustrated, and I believe it does not reflect the standards Xfinity promotes for its customers.

I am requesting that this situation be reviewed and that appropriate action be taken to address this behavior. I would also appreciate confirmation that my complaint has been received.

Thank you for your time and attention to this matter.

Sincerely,

Ashley

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XfinityVictor

Official Employee

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1.9K Messages

3 days ago

user_d98n05 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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user_d98n05

Visitor

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2 Messages

I needed someone to really help me. I have 690$ internet bill and be made me feel so stupid, telling me about my movies i buy that come out to 80$ didn’t want to see why my shipment of devices for the security cameras didn’t come in because he says that’s a customer service representative’s job not the physical store job he could not see if the shipment for the equipment were even made or anything

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2 days ago

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XfinityAldrik

Official Employee

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2.3K Messages

Our team would love to turn the experience around @user_d98n05! We will make sure this concern is addressed and can also check on the shipment of the devices that weren’t received. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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2 days ago

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Customer Service

user_d98n05

Disrespected

XfinityVictor

user_d98n05

XfinityAldrik

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