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user_kk0zc7
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Visitor

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2 Messages

Sunday, July 13th, 2025 6:26 PM

Disregard for safety

I just typed a whole explanation on here as a last resort. And it gave me an oops msg and lost it. That absolutely tracks. I have been trying to get you to care about traffic running into ypurcable and creating a hazard and you just don't.  

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Updated 

9 hours ago

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XfinityMatthew

Official Employee

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403 Messages

10 hours ago

Hello user_kk0zc7 , I'm sorry that your original message did not go through. Could you tell me a little more of what is going on? My team and I would be happy to help.

 

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user_kk0zc7

Visitor

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2 Messages

10 hours ago

I have contacted you over snd over

 This was the last thing I could think of. A cable is down. Neighbor tied safety tape to it and raised it but a truck hit it. You schedulef Monday. I explainef multiple times that it is a safety issue and yesterday was told you'd be here between 8-10 ,,this morning. No one showed. I got you in chat and went through it again and she said someone would be here in 20 to 45 mins. Noone showed. Now your cust service says I'm scheduled for Tuesfay and they don't see the appts today. Tuesday is not even a little bit acceptable and I am absolutely out of patience. Maybe you'd care if you were sued by someone for causing accidents.

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XfinityMatthew

Official Employee

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403 Messages

 

user_kk0zc7 If you could please send me a direct message with your full name and the address I will want to take a look and see what is going on. I want to make sure the proper steps have been taken with this issue. I totally agree we want to clean up any hazard as soon as possible.
To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

 

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