Visitor
•
1 Message
Dispute overage charges
I just discovered we have been charged 100 "extra" for the lat 3 months. I need to speak to a live human.
Visitor
•
1 Message
I just discovered we have been charged 100 "extra" for the lat 3 months. I need to speak to a live human.
XfinityAbby
Official Employee
•
128 Messages
8 days ago
Hello @user_ve6367. Thank you for reaching out on our Community Forum. I understand how important it is to make sure that your billing is correct. You have made it to the right place for help. Please send us a direct message with your full name and address so that I can help you get this resolved.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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