Dispute of Collection Account – Undelivered iPad Returned to Xfinity Inventory

Dear Executive Customer Relations,

I am requesting immediate review and removal of a collection account related to an iPad that I never received.

Timeline of events:

• I contacted Xfinity regarding a change to my internet service plan.

• During that interaction, an iPad order was placed on my account in error.

• When I contacted Xfinity about the mistaken order, the representative instructed me not to accept or sign for the package and advised that it would be returned to Xfinity.

• I followed those instructions and refused delivery. I never received, signed for, activated, or used the iPad.

• I later contacted Xfinity Mobile again and was informed that the device had been returned and was reflected in Xfinity's inventory.

• During that same process, I was advised that the balance associated with the device would be removed from my account.

• Despite this, I recently learned that the balance was sent to a collection agency before the account adjustments were fully completed.

I formally dispute this debt. I never received the device, and Xfinity representatives have confirmed that the iPad was returned to Xfinity inventory.

I respectfully request:

1. Immediate removal of all charges related to the iPad.
2. Withdrawal of the collection account.
3. Written confirmation that I have no outstanding balance related to this device.
4. Correction of any negative credit reporting associated with this matter.

Please investigate this issue and provide a written response confirming the resolution.

Thank you for your assistance.

I sent a formal email to [Edited: no longer a valid email] as well, please let me know if there is a different email I should approach.