Visitor
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1 Message
Dispute charges for Equipment I never received
I have been dealing with this issue for almost a year since 11/15/2025. I have called in countless amounts of times. I have been transferred to 4 or 5 different departments every time I call with no help! I have been told the issue was escalated and no one ever calls me back. Can someone who has authority and comprehension skills to help me with this please
EG
Expert
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121.4K Messages
7 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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1.6K Messages
6 hours ago
@user_4ypsmd Our team can dive into your equipment issue and get this fixed for you. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
(edited)
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