Visitor
•
1 Message
Disney
Why am I being asked to restart my Disney subscription for $12.99 per month when it should be included in my plan?
Visitor
•
1 Message
Why am I being asked to restart my Disney subscription for $12.99 per month when it should be included in my plan?
XfinityRichard
Official Employee
•
3.9K Messages
1 hour ago
Good morning, @user_sayauj ! I can understand the confusion, especially if Disney is supposed to be included with your plan. Please send us a DM with your full name and service address, and we can check your subscription and account details to see what’s going on.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
0
0