6 Messages
Disney+
When I go to the disney+ app on my xumo box, it says to update my payment to resume subscription. Please help!
6 Messages
When I go to the disney+ app on my xumo box, it says to update my payment to resume subscription. Please help!
XfinityChristy
Official Employee
•
1.9K Messages
2 days ago
Oh no! That sounds frustrating, user_p9k79n. Thank you for reaching out via our Xfinity Community Forums to get this figured out, so you can get back to your shows and movies!
To help me understand a little better, could you tell me a bit more about what you're seeing?
* Could you describe the exact message you're seeing on the screen? Knowing the full wording can sometimes give us a clue about what's going on.
* Are other apps on the Xumo box working as expected? This helps us rule out any general connectivity issues.
* Have you tried restarting both your Xumo box and your internet modem/router? Sometimes a simple restart can work wonders!
We definitely want to get your Disney+ working on your Xumo box again. Once I have a little more information, I can point you in the right direction or explore what steps we can take to help resolve this for you.
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