Hi user_e9ijlw! Thanks for joining our Xfinity Forum. We appreciate you being a customer with us and know that my team is always here to help. I am sorry to hear about the troubles you're experiencing trying to activate Disney+. So that we can better support you with this, can you tell us a little more about what's happening on your end when trying to activate? Are you receiving an error message?
To complete the setup after canceling your Disney+ subscription, ensure you follow these steps:
Wait for your access to Disney+ to end, which may take 2 to 30 days.
Once access has ended, sign up for a Disney Bundle through the Disney+ app on your X1, Xumo Stream Box, or Flex using the same email address as your previous subscription.
@user_e9ijlw If you continue to receive messages, check your account status on the Disney+ website. Click the link below for more info.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I have a Disney+/Hulu subscription. Hulu works just fine, but every time I try to go the Disney+ it shows the different Disney+ bundles I can subscribe to. I can access Disney+ on the internet via the Xfinity site, but my TV won't connect to it.
user_e1bbss thank you for using the Xfinity Community Forums page to reach out today. Let's assist you with getting your Disney+ feature working as intended. Firstly, have you attempted to sign out and back into Disney to see if this resolves the issue?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
When you first open the Disney+ app and selecting your profile, you'll want to navigate to the settings tab from there. One of the options should be for you to sign out.
XfinityAmira
Official Employee
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4.9K Messages
3 months ago
Hi user_e9ijlw! Thanks for joining our Xfinity Forum. We appreciate you being a customer with us and know that my team is always here to help. I am sorry to hear about the troubles you're experiencing trying to activate Disney+. So that we can better support you with this, can you tell us a little more about what's happening on your end when trying to activate? Are you receiving an error message?
We look forward to assisting you!
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user_e9ijlw
Visitor
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2 Messages
3 months ago
Hi I keep getting a message to to mange my subscription to complete setup , I have already cancelled my subscription to Disneyplus to activate.
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user_e1bbss
Visitor
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5 Messages
14 hours ago
I have a Disney+/Hulu subscription. Hulu works just fine, but every time I try to go the Disney+ it shows the different Disney+ bundles I can subscribe to. I can access Disney+ on the internet via the Xfinity site, but my TV won't connect to it.
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