Skip to main content

    Support

    Offers

U
user_9b1qbk
1st Topic
1st Like
Originator

3 Messages

Thursday, October 12th, 2023 1:33 PM

Closed

Disney plus

Disney plus is on my bill I’m paying for it. All payments are up to date but when I try to log in it says there was a payment issue. 

Question

 • 

Updated 

2 years ago

213

4

XfinityDena

Official Employee

 • 

3.2K Messages

2 years ago

Hello @user_9b1qbk! I had the same error message come up last night but I had exited out of the app and then logged back in and I haven't received that error since. Are you able to do this for me? 

2

0

user_9b1qbk

3 Messages

It on my tv I unplugged it and Disney plus started to work but Hulu still has error message about payment 

2 years ago

0

XfinityDena

Official Employee

 • 

3.2K Messages

Are you unable to bypass that screen and watch the app @user_9b1qbk?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityDena

Official Employee

 • 

3.2K Messages

2 years ago

Can you tell me the full error message?

1

0

user_9b1qbk

3 Messages

On hold oops looks like we need updated card information as there was a problem charging your card. 

The problem is I pay thru xfinity and all my payments are up to date 

2 years ago

0

user_kk154q

1 Message

2 years ago

I am having this same problem as well.  I restarted our cable box also, thinking that might be part of it?  Didn't help.  We can still access Disney and ESPN+ but we aren't able to access Hulu

(edited)

0

0

Davel33

Visitor

 • 

1 Message

2 years ago

I am experiencing this same issue. I got the email from Comcast that I was billed, yet the payment shows that it failed in disney plus and I have lost all access to hulu, disney+ and ESPN+. I look on the disney + website and it shows a failed payment, yet it was charged by Comcast.

0

forum icon

New to the Community?

Start Here