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user_m38x0s
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Visitor

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2 Messages

Thursday, May 21st, 2026 12:22 PM

Disney plus subscription

I was able to active my Disney plus in March and now all of a sudden it says I’m unsubscribed and not even customer service can help me reactivate it! This is what shows up in my subscription feed. I am able to click on peacock but not Disney plus.

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24 minutes ago

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XfinityOrlandoM

Official Employee

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3.4K Messages

1 day ago

@user_m38x0s

Thanks for reaching out to us, I do apologize for any inconvenience, did you make sure you're logging in with the same e-mail address that you activated the subscription with? Or check a different e-mail that you may have changed your subscription too and then go into Disney plus and log in and see if you're able to access your subscription?

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user_m38x0s

Visitor

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2 Messages

No this is my only email like I said I was able to link it in March i don’t know why it’s not working now. 

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1 day ago

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XfinityOrlandoM

Official Employee

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3.4K Messages

@user_m38x0s

Yeah that is very strange, let's take a deeper look into your account, To get started send me a direct message including your first and last name and complete service address

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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gwnga

Regular Visitor

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5 Messages

32 minutes ago

Any solution?  I have a similar situation, on my subscriptions page it is blank under the status heading and the Disney+ and Hulu section.  I have not been able to even activate the Disney+ and Hulu services included with my Internet Plan.

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XfinityMartyR

Official Employee

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3.3K Messages

gwnga Thank you for reaching out! Our engineering team has identified this as a known national issue. They are working as fast as possible to come up with a solution. As a temporary workaround, impacted users may be able to successfully subscribe using a different email address while the issue is under investigation. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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24 minutes ago

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