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user_m38x0s
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2 Messages

Thursday, May 21st, 2026 12:22 PM

Disney plus subscription

I was able to active my Disney plus in March and now all of a sudden it says I’m unsubscribed and not even customer service can help me reactivate it! This is what shows up in my subscription feed. I am able to click on peacock but not Disney plus.

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4 days ago

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XfinityOrlandoM

Official Employee

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3.4K Messages

22 days ago

@user_m38x0s

Thanks for reaching out to us, I do apologize for any inconvenience, did you make sure you're logging in with the same e-mail address that you activated the subscription with? Or check a different e-mail that you may have changed your subscription too and then go into Disney plus and log in and see if you're able to access your subscription?

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user_m38x0s

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2 Messages

No this is my only email like I said I was able to link it in March i don’t know why it’s not working now. 

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22 days ago

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XfinityOrlandoM

Official Employee

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3.4K Messages

@user_m38x0s

Yeah that is very strange, let's take a deeper look into your account, To get started send me a direct message including your first and last name and complete service address

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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21 days ago

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gwnga

Regular Visitor

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10 Messages

20 days ago

Any solution?  I have a similar situation, on my subscriptions page it is blank under the status heading and the Disney+ and Hulu section.  I have not been able to even activate the Disney+ and Hulu services included with my Internet Plan.

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XfinityMartyR

Official Employee

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3.3K Messages

gwnga Thank you for reaching out! Our engineering team has identified this as a known national issue. They are working as fast as possible to come up with a solution. As a temporary workaround, impacted users may be able to successfully subscribe using a different email address while the issue is under investigation. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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20 days ago

gwnga

Regular Visitor

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10 Messages

Thanks Marty! You are the first person to tell me it was a known issue. I was very frustrated with getting the run around from the chat agents. I will await resolution to the issue now instead of canceling.
Will there be any type of notification when this is resolved?

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20 days ago

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XfinityNatalie

Official Employee

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822 Messages

You're welcome, gwnga! Yes, once we have resolved this known issue, we will notify you through here. In the meantime, is there anything else that we may assist you with?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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20 days ago

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XfinityNatalie

Official Employee

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822 Messages

Good afternoon, gwnga! We are still monitoring this known issue. Just wanted to check in with you to see if the workaround helped in the meantime. 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

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gwnga

Regular Visitor

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10 Messages

Thank you for following up.

No, I tried creating a new Disney+ account and there was no option to activate the free services included with my Xfinity plan.  The only available option was to purchase a paid subscription. 

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5 days ago

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