Visitor
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2 Messages
Disney Plus Subscription Disappeared
Hi, I need help with my Disney+, Hulu Bundle. It was already activated and working on my account for months, and has since stopped working. I also noticed it disappeared from my subscriptions list without any action on my part.
My plan is 1 GIG internet ($110/mo), which meets the Gigabit-or-higher requirement for this offer per my own account terms, so it should not have been canceled. I have a screenshot of my plan confirmation showing this if needed.
Can someone on your team check the backend and re-sync/re-provision the Disney+, Hulu Bundle entitlement on my account? I'd like to avoid creating a new Disney+ account or being asked to pay, since I already qualify for this as part of my existing plan. Thank you.
XfinityDilary
Official Employee
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3.7K Messages
22 hours ago
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