Disney Plus Hulu bundle

@XfinityBenny​ no there was no ticket created. 

@user_w33g97 Oh wow, we have the same tools as the phone agents. When you log in to your account and check the subs, is it available there? Use this https://www.xfinity.com/yoursubscriptions to get to the subscriptions on your account. 

@XfinityBenny​ the button is there but when I click the activate button nothing happens. 

@user_w33g97 Thanks for checking. If the activation link, and the link to the subs directly on your account don't work, it's part of the known issue. You've done all you can, and we can create a ticket to continue. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
 

Here's the detailed steps to direct message us:
 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

It would let me add it to my cart, it showed the total price being about $8 more than what it is now (which looked correct), I would go to the screen where you have to accept it and process the order, then it would say something like "we can't complete your order, please call or chat".  Can someone reach out to me to check into adding it?  

Yes, I am under the correct username.