Disney plus and Hulu ongoing issues

This is the second time I have been kicked out of Disney plus and Hulu apps. I have tried everything that was suggested online and talked to representatives from Disney plus and Xfinity technical support together at the same time and it is still now working. Disney is showing my account was cancelled. Anytime I try to log in it asks me to pay again so I even choose a new plan and click agree then it tells me there is a technical issue and can’t sign up now. I have tried new email accounts clearing all my tv saved data and nothing works. I looked online and it is an ongoing issue with back end compatibility. I was told I need and escalated ticket with Xfinity technical support to get this issue resolved. I tried again to have an escalated ticket opened today and the representative disconnected the chat. I need an escalated ticket opened but can’t get anyone to take care of it for me.  I guess I need to know how to get an escalated ticket opened when tech support said they can’t do that because I was told to wait 24 hours and if that doesn’t work Disney would have to fix it.