Disney plus and Hulu ongoing issues

@user_8rl7nc​ 

meanwhile I’m still paying for a service I don’t have. I hope you get yours fixed.

@user_mw8mkm Thank you for taking the time to reach out to us here on our Xfinity Forums! I understand how frustrating this has been, I know I love the content available from Disney+, my kids are all Marvel fans. I would love the opportunity to help you with getting that ticket opened, so we can work on getting a resolution for you so you can enjoy the content as well! Since I will need your account information in order to create that ticket, please send us a DM to Xfinity Support with your full name and address to get started. 


To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon 
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

@XfinityBillie​ 

Thank you for responding to me. I know this sounds stupid but I have looked everywhere and can’t find the bubble or the chat in this forum. I am logged in and I have a green circle with a U in it and it has Notifications, View Profile, profile settings, bookmarks and sign out. The icon next to that to the left is a black outline of a speech bubble with two lines in it. When I click that it says search conversations. When I click on the pen and paper icon it says “type the name of person”. There is a round blue button at the bottom with a white speech icon in it and a plus sigh. It doesn’t do anything at all when I click on it. The only two other things at the top of the page say “offers” and “support” but under support it is just Home, Getting started, Guidelines, Knowledge base and Outage map. Sorry about this but I must be missing something. I can only use my phone and not my computer desktop it isn’t working.

The only thing it says is search a person

@user_mw8mkm I completely understand how frustrating this must be. You’re definitely on the right track. When you click the pencil and paper icon, try typing Xfinity Support in the “To” line, and you should see it appear in the dropdown for you to select. If it’s not showing up, it may help to force close your browser by swiping it away, then restart your phone and try again. Let me know how it goes.

It still says no conversations

I am following every step but it just isn’t there

@user_mw8mkm, one more option is to try incognito mode. Try the private browser option. By clicking private within the browser. 

Yes I tried that too and nothing changed