Visitor
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1 Message
Disney+ no ads
My disney plus subscription still has ads, but I've already been paying for the add free. Now I can't even find the subscription for it on my account to see if it says its is active. But it says add free on the past two billing statements.
XfinityMarcus
Official Employee
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2.2K Messages
6 hours ago
user_xfin1914 thank you for using the Xfinity Community Forums page to reach out today. I understand that your Disney plus subscription is not being reflected in the experience you are having within the actual app. Let's see what we can do to get that turned around for you. Firstly, have you attempted to sign out of the app since upgrading to the ad free version, then signing back in?
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