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user_vnm73j
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Visitor

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2 Messages

Sunday, June 28th, 2026 7:57 PM

Disney+ and hulu bundle subscription

The button to activate my Disney+ and hulu bundle has not been there since I upgraded my Internet on May 16th that includes this bundle. Also, I never received an email to activate either and I checked on hulu account to see if it was already activated l, but it is not.

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2 hours ago

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XfinityJohnG

Official Employee

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2.9K Messages

3 hours ago

Thank you for reaching out to our team here. I am sorry to hear you are running into that issue with activating the subscriptions. Is there an activate option showing at the https://www.xfinity.com/yoursubscriptions link?

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user_vnm73j

Visitor

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2 Messages

@XfinityJohnG​ no it just shows the subscription, but doesn't say active or have a activation button

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3 hours ago

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XfinityJohnG

Official Employee

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2.9K Messages

Thank you very much for checking that link, I was hoping that would be there for you. I can look further into that from here if you can send me a direct message with the full name and complete address for your service. To send a direct message. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 hours ago

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