Visitor
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2 Messages
Dismal Service Failure
i had a new cable installed on my front lawn January 8. It was supposed to be buried in mid March when the ground thawed. No action has been taken despite dozens of calls over past 2 months. There have been multiple work orders submitted BUT NOBODY EVER COMES. The chat people have tried, a dozen live agents have tried. Your system must be totally broken. I need my cable buried. Can SOMEBODY fix this. I seem to have fallen into a black hole.
XfinityJohnG
Official Employee
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1.7K Messages
1 day ago
Thank you for reaching out to us here @user_ifrjqy. That is definitely an issue we can assist you with from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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