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user_912c75
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Monday, April 24th, 2023 12:19 AM

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Dishonest Sales Representative

Called to see what could be done to reduce my monthly bill and sales rep stated that she can get me everything that I had and she was able to reduce my monthly cost from $287 to $245 with everything being the same. However, she turned off two of my boxes and I had to call back to get them turned back on and charge me the extra $20. Nice way to treat a loyal customer that always pays.

Question

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Updated 

2 years ago

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CCKrystal

Problem Solver

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385 Messages

2 years ago

Good evening @user_912c75. I am very sad to read this was your experience when you were making a change to your plan. Our team would love to help in any way we can and look into the $20.00 charge for you. Also, to check your account to ensure the services and account is what you expect. We definitely want to help change this experience around. 

Could you please send our team a direct message with your full name and full address? From there we can best assist and get you taken care of. 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
  • An "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it

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