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1978Feb1978
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Visitor

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1 Message

Monday, August 31st, 2026 10:08 PM

Dishonest, predatory

I just got service on the 2nd, already threatening to disconnect, I was told that my bill would be around 105.00 a month and the 100.00 hook up charge would be spit in to 5 payments. The bill was supposed to be in my name and my daughter as a co signer but they put in straight in her name which was never in agreement, saying I owe almost 200.00 and I never agreed to this [Edited: "Inappropriate Language"]. I am low income and can't pay that even if I wanted to

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5 hours ago

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XfinityDilary

Official Employee

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3.7K Messages

5 hours ago

 

user_fjjz2i. I'm sorry to hear about the confusion and the concern this has caused, especially given your budget. I can certainly understand how frustrating it would be to receive a bill higher than you expected so soon after starting service. We'd be happy to review the account, billing, and order details to see how the charges were applied and clarify the account ownership information. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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