disgusted

Tech used my printer cord without telling me. I had to order a new one before I could print an important document.

He did not activate the wi-fi sent, using a different one he said was better. Now I have difficulty accessing the websites I use daily.

After selling me a cell phone plan and sending me a new phone I could not activate it. My husband has been without his cell phone for over a week. Since he has cancer he can no longer communicate with his Dr.s 

I was never able to chat with anyone who could help. After going to the Ixfinity store they also said they could not help me. 

Another 4 hrs of chat during my last chat session, the representatives changed shifts several times as none could help. I asked to cancel my service but they said they were going to charge me for the cell phone that didn’t work.

The last representative assured me he would fix my problem but since I had been chatting for four hours I had to stop to cook dinner at 8:30 at night since I am diabetic.. He said he would contact me the following morning with a resolution and never got back in touch with me at all.

I believe total chat time was about 18 hrs in a week’s time.

Ixfinity has the worst customer service of any business I have ever dealt with in my entire 77 years. They have managed to elevate my blood pressure and wasted valuable  time I should have been spending caring for my husband.

I will be finishing this letter to submit to the Better Business Bureau and my attorney