Tuesday, November 21st, 2023 4:59 AM

Disgusted with xfinity

My phone was disconnect due to non payment of $155, then I go to pay it amd the number changed to $355 all the sudden. I pay it anyway and now I still haven't had phone service for 6 hours and customer service is a joke who could care less and will mock you with sarcasm at your frustrations. . I wish I could see someone face to face and take it out on them. They are a HORRIBLE company

Official Employee


673 Messages

15 days ago

@user_g0afyn Hi there! I'm sorry for the frustration we are causing with the charges and now no service. We would love to help out. In the easiest of solutions turning off the phone and turning it back on has worked for me. But if it's not a simple case like that, please let us help. Our access to mobile is still a bit limited, but I can get you in contact with the right team to figure this out. Please send us a direct message with your name and service address. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.

Click "Sign In" if necessary

Click the "direct messaging" icon or https://comca.st/3J0ir1l

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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