Visitor
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1 Message
Disgraceful
I have had a issue since March they assured me the corrected my address only to find out I was being charged for 2 different apartments..I have being on chat for 2 weeks now with each agent promising it was fixed I was told I was getting a refund only yo find out tbey used ot to cover a apartment I never lived in,they stated they started my service for the correct address to fix the issue to wake up this morning to my services being disconnected umm excuse me now there saying g I have to pay 450 dollars to get it reactivated um what I been paying my bill you xfinity made the mistake not me so why do I have to pay again..absolutely absurd I want my refund and my services back on..this whole company is based on lies you stole my money and are trying g to make me pay for something I already been paying for you should be ashamed that this is bow u do business
XfinityJamesC
Official Employee
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2.2K Messages
16 days ago
Greetings, @user_dgotx3! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with these duplicate accounts, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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