Visitor
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1 Message
discuss a bill
I received a bill recently that is much more than usual.
This is particularly frustrating as I have had terrible service for many months and have had two techs come out and try to solve the problem over the past two years and each time the service gets worse. I have spent hours with remote techs who have given me incorrect advice and have sent me incorrect extra devices. I have also gone to the store in Holyoke for further assistance, received incorrect advice and have finally had to look elsewhere for help from Geeksquad. I would like the charges for both tech visits removed from my bill.
I am extremely unhappy with my service and also with the "help" that has been provided to me.
EG
Expert
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121.9K Messages
31 minutes ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBrianH
Official Employee
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2.6K Messages
18 minutes ago
Here are the detailed steps to direct message us:
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You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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