Visitor
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2 Messages
discrimination?
Since moving 3 months ago & no longer having my former husband's name associated with my account I have been very differently & am starting to think it is gender discrimination. When a male name was the primary on my account, there were no issues getting problems solved, questions answered, & not being mistakenly billed for almost 7 years. Now that I, a female, am the primary & sole name on the account I have nothing but problems. I have spent over 2 months dealing with issue after issue that Xfinity has created. Xfinity/Comcast has given me & still continues to give me the run around. I have been overcharged, lied to, treated like I am stupid or can't understand how to read my own bank statement, had my services randomly shut off, and condescended too. I am still trying to resolve issues & am being offered a partial credit, while today I discovered yet another charge they billed me due to one of their own mistakes. My next step is filing with FCC & State Attorney General's office. Is it a common practice of Xfinity/Comcast to treat women as second class citizens? The way I have been treated is deplorable & again in stark contrast to how I was treated the 7 years prior.
XfinityAbby
Official Employee
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878 Messages
2 days ago
Hello @user_xr1c4p thank you for reaching out on our community forum. It sounds like you have had some trouble with getting your billing issues resolved. I would love to look over everything with you to see what is going on.
Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:
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user_xr1c4p
Visitor
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2 Messages
16 hours ago
Nancy, from the customer service executive office was only willing to submit a partial refund request. She had not looked at any of the information she had access to in the days prior to speaking to me. She insisted I wasn't billed twice in March or at all in April for the first half of our conversation, even though I had my bank statement pulled up. I had to give billing dates multiple times before she finally looked at my account or noticed the charges on my account then admitted that yes, I was billed twice in March & once is April. I have had an additional charge to dispute since I spoke to her on Friday. I can't email her as she contacted me through a no-reply email address. She is only available to call on Eastern Standard Time, which is when I am working. I cannot take time off from work just to call her & not get resolution. This is the type of run around I keep getting. Xfinity created a duplicate account & is playing a game where they say I'm charged for this because it went to the duplicate or inactive account. I have lived in 1 house & am 1 person for the last 3 months, so it is not a matter of me moving & having multiple accounts. I want to close my "free" mobile line that was free until once again the active account Xfinity chose to use or keep active was the one my mobile line was connected to but not the same one my wifi/internet is under. I was told I had 1 active account when I accepted the free mobile line. I haven't been able to cancel the free mobile line they just charged me for because I haven't been able to register the number & agents say I don't have a mobile line with Xfinity...yet I was just charged for it. My access to my account or accounts has been limited to totally inaccessible at times. I have had to trust what agent told me & have been lied to. The duplicate account almost seems like it was intentionally created by Xfinity as a way to get more money from me & try to confuse me. I would like someone other than just Nancy to look at my situation, as Nancy was unable to correctly understand or willing to acknowledge the multiple errors created by Xfinity. All am seeking is to be reimbursed fully for what I was mistakenly (or systematically) overcharged so I can then end my business with Xfinity. I would love to stop being given the run-around & just have my issue resolved completely, by 1 person, & in a timely manner.
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