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user_5csbsv
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Thursday, January 18th, 2024 5:04 PM

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discrepancy in bill

I switched from Verizon to Xfinity TV, Cable and Internet in September with a 2 year contract that promised no increases, yet I just received my bill which shows a $10 increase.

In my estimation this is a bait and switch tactic.  You are not delivering what was promised in a signed contract.  I was told my bill would not go up - Please advise. 

Question

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Updated 

1 year ago

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XfinityMichaelC

Administrator

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4.2K Messages

1 year ago

Hello, @user_5csbsv! Thanks for reaching out to us on the forums! I know it can be surprising to see changes in your billing while on a promotion. The promotion/agreement that you enter does cover the cost of the services themselves (Internet, video) but does not apply to equipment, taxes, or fees. If you'd like for us to see what exactly changed on the account we can certainly look into this. Feel free to click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you.

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user_5csbsv

2 Messages

1 year ago

There is no direct message option to reply to

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XfinityRichard

Official Employee

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1.8K Messages

Hi there, @user_5csbsv Thank you so much for your time and patience. We are here to assist you, please DM me your full first and last name along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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