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user_e60061
20th Anniversary celebration
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Visitor

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26 Messages

Sunday, July 6th, 2025 11:20 AM

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Discovery Hub will not load

since july 5th at about 4:00 p.m. discover hub will not load. this is not the first time this has happened recently. any help please.

Question

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Updated 

9 months ago

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EG

Expert

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117.2K Messages

9 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasC

Official Employee

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3.2K Messages

9 months ago

Hello, @user_e60061 sorry for the inconvenience. What type of error code or message are you getting when attempting to load that feature? Can you provide more detail about the first time it happened and whether this return is under the same conditions? Any additional information including screenshots are welcomed. 

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user_e60061

Visitor

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26 Messages

9 months ago

I am not getting any codes just the wheel of death and a blank screen .Today is July 7th and no discovery hub .

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XfinityThomasC

Official Employee

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3.2K Messages

@user_e60061 Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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9 months ago

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user_e60061

Visitor

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26 Messages

9 months ago

I see no chat icon or bell what page is this on?

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XfinityThomasC

Official Employee

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3.2K Messages

@user_e60061 check your profile settings. Scroll down to make sure the box "Opt Out from Direct Messaging" is unchecked. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

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