New Poster
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3 Messages
discovery Hub is terrible. Where is my old reliable easy to navigate page?
Was was this change made. Discovery Hub is not user friendly.
New Poster
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3 Messages
Was was this change made. Discovery Hub is not user friendly.
XfinityJustinC
Official Employee
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1.2K Messages
2 years ago
@Clay1 We appreciate you taking the time to reach out to us over Xfinity Forums, and for providing the valuable feedback. We are always looking for ways to improve. When visiting the discovery hub, was there anything I would be able to help you with?
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UNI_Fan
Contributor
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40 Messages
2 years ago
I have to add my name to those who hate the new Discovery Hub. As bad as the old home page was, and it was terrible as well, it was much better then this new one. Please bring back the old homepage and allow us to customize the news feeds.
If you are going to keep the Discovery Hub, please add a direct link to our email, with a counter letting us know when there are new messages.
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user_7bd60e
Visitor
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2 Messages
2 years ago
The discovery Hub is horrible. I have to now work to get to the things I want to do. It presents me with options of no interests to me. It was and should be the opposite.
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user_0d409c
Visitor
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1 Message
2 years ago
Why did you change your homepage to this hub that is slower lacks content and no one likes.
I bet its to save money. This is Sad very Sad..... 25 yr customer never had a problem until now.
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user_bb594f
Visitor
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2 Messages
2 years ago
I have to agree with most of all the previous posts , I hate the Discovery Hub. It looks like some minimalist came up with this thinking to make it easer or generic looking. Ant thus far, most of the responses of those at Xfinity seem like they are planning on waiting for the negative response to go away and eventually the customer will just accept their changes. "passing on our concerns ..........." really guys ?!? sound like corporate [Edited: "Language"] to me!
(edited)
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user_722d0a
Visitor
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2 Messages
2 years ago
The Discovery Hub is nothing more than one big marketing tool. It is terrible. Has zero to do with the customer experience. I don't even use it now. I simply made Google news my home page. I never had any issues finding my account info when needed. I do not need my home page to be an Xfinity marketing page with my account links on it. You couldn't just leave well enough alone. Some marketing genius decided "Hey, let's take away their news, entertainment and sports links and replace it with information on our smart home features and articles on learning about hot spots, people will love it.". Uhm...no.
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MASON11CHILD
Frequent Visitor
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6 Messages
2 years ago
I agree, I hate it, why would you think this is an improvement....it takes longer, I want the old system back!!!
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