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rodonogh
1st Topic

3 Messages

Monday, July 6th, 2026 3:00 PM

discounts

My two year deal just ended and now my monthly payment is twice as much. Are there discounts available for existing customers? Thanks

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54 minutes ago

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EG

Expert

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119K Messages

1 hour ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAngie

Official Employee

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2.7K Messages

1 hour ago

 

rodonogh, thank you for reaching out to Xfinity Support. You can go to xfinity.com/myaccount, make sure you are signed in, so you can see the promotions in your area. If you still need help, let us know. 

 

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rodonogh

3 Messages

Hi, I went to that page but it's not showing any promotions, so I do still need help, thanks.

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55 minutes ago

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XfinityAngie

Official Employee

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2.7K Messages

 

rodonogh, no worries, I can help. 

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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54 minutes ago

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