Hey there, @user_rewj91! Thanks for creating a post regarding that recent voicemail. You've come to a great place for support! Our team is awesome to work with because we are experts in all areas of your account, service(s), equipment, bill, and more. And I'd love to see what we can do to confirm all that you need to know about your current and upcoming bills.
Does your latest billing statement confirm that a promotion you've had is ending? If you'd like to view your complete statement(s), which typically reflect (in green) any discounts or promotions being applied, here's how:
XfinitySara
Official Employee
•
1.8K Messages
2 days ago
Hey there, @user_rewj91! Thanks for creating a post regarding that recent voicemail. You've come to a great place for support! Our team is awesome to work with because we are experts in all areas of your account, service(s), equipment, bill, and more. And I'd love to see what we can do to confirm all that you need to know about your current and upcoming bills.
Does your latest billing statement confirm that a promotion you've had is ending? If you'd like to view your complete statement(s), which typically reflect (in green) any discounts or promotions being applied, here's how:
1. Log in to My Account
2. Select the purple Account icon in the upper right corner
3. Select "Billing"
4. Select "Bill details"
5. Select "Statement history"
6. Click on "Statement PDF" under your current statement
7. Or click on any of the previous statements listed to view the full document(s)
Please let me know if this helps! Then, we'll remain here to answer any other questions you may have, helping in any way we can :)
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