Visitor
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1 Message
discount for paperless payment
I am updating to a new route & wifi speed and as I check for the discount for paperless payment, it says "auto pay and paperless discount" cancelled. How do I keep that going for rate I'm locking in for 5 years?
XfinityEva
Official Employee
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2.8K Messages
2 hours ago
Hi @user_oj4r5v thank you for taking the time to reach out. Are you currently completing the plan change? If so, it may be cancelling the old autopay and paperless billing discount and adding the one from the new plan. You must make sure to add the payment method with your banking account (checking or savings) as a credit card won't work. Let me know if you are still running into the issue.
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