1 Message
Discontinued service due to a move
My name is <Edited for violating forum guidelines: “Personal Information>. I just received a text regarding a service disruption at <Edited for violating forum guidelines: “Personal Information>. My service should have been discontinued there and moved to <Edited for violating forum guidelines: “Personal Information>. Can you confirm my service is discontinued at <Edited for violating forum guidelines: “Personal Information>?
XfinityRoberto
Official Employee
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1.8K Messages
5 months ago
Hi there @user_v203cj. Thank you so much for reaching out to us regarding the service interruption you received. You are in the right place and we are happy to take a look at your account.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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