Visitor
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1 Message
discontinue my service
My name is [Edited: "Personal Information"]. I live at [Edited: "Personal Information"]. Effective June 21st, 2026, I will like to discontinue my service because I am moving abroad. I have called multiple times and kept on hold and eventually disconnected. Please help.
XfinityJamesC
Official Employee
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2.9K Messages
1 hour ago
Greetings, @user_g9n1fa! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to cancel your service, but we are here for your support.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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