Thanks for taking the time to reach out @user_aqn7yl. Although we hate to see you go, you've reached the right place for assistance!
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account to proceed.
user_bcgj6q Good day, and thank you for reaching out to our Xfinity Forums Team. I'm happy to assist you in getting in the right direction for requesting a discontinue of services. While we hate to see you go, we understand that needs change from time to time; and are here to help through the transition. To begin, please send a Direct Message with your name, and service address.
Click "Sign In" if necessary Click the "Direct Message" icon Click the "New message" (pen and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. A "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityQuemekia
Official Employee
•
1.2K Messages
2 months ago
Thanks for taking the time to reach out @user_aqn7yl. Although we hate to see you go, you've reached the right place for assistance!
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account to proceed.
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