1 Message
Disconnect/remove my third party modem from my account
I have been stuck on this xfinity assistant chat with no help. I have given my modem to a friend, but in order for the modem to be activated on her account, I need to remove the modem linked to my current account. Please assist!
EG
Expert
•
110.1K Messages
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityDena
Official Employee
•
3.2K Messages
2 months ago
Thank you for reaching out @charloshu715 I would be happy to assist. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
0
0